What drove their growth? Shared learning. As Bandalier builds outsourced teams, our goal is to develop a talent partnership. We want to build teams that grow with our clients. To support their team’s growth, our program managers develop custom training plans for each of their reps. In this case, Bandalier’s program manager met with the client frequently to complete call audits, discuss the team’s progress, and align on key initiatives for upcoming training sessions. For this team, building consultative relationships with their prospective patients was key. Our program manager helped the team hone their active listening skills in training, and led group sessions to help the team practice communicating with empathy.
With the process proven out, our team of outsourced inside sales representatives grew from 2 team members in the winter to 5 in the spring. As new team members jumped on board, they learned from their colleagues’ experience and ramped up to full productivity over their first month on the program. By implementing these techniques, our second cohort was able to ramp up to full productivity within two weeks of hitting the phones.
After only three months, one of our team members was hired to join the client’s internal team. Soon, the team’s successful call rate crept over 10%. Thanks to their hard work, they were able to connect with hundreds of patients over the course of a few months. Creating successful outcomes for their client helped the team find their own success – over six months, five team members received an offer to go in-house with their client. They maintained their momentum as an internal team and continued driving success with their client.
